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Customer Support and Sales Hours
Monday-Thursday 9AM-6PM ET
Friday 9AM-5PM ET

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    Phone

    1-866-490-9358

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    Email

    CS@lights.com
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    Live Chat

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FAQ

Placing an order

What methods of payment do you accept?

We accept Visa, MasterCard, Discover and American Express. You can also pay with PayPal or Amazon Checkout. If you'd like to use a check, money order, or wire transfer, please get in touch with us so we can see about making arrangements.

Do you charge sales tax?

As a New York-based company, with an additional facility in California, we only collect sales tax on orders that ship to New York State and California.

Is it safe to use my credit card on your website?

Yes! Your safety and confidence is a priority. When you place an order online through Lights.com, your personal information and credit card or debit card information are encrypted using the most advanced GoDaddy SHA-2 SSL (secure socket layer) encryption technology available on the market. All your private data is processed by our bank, and we only receive an approval or denial. When you order online, we never receive any of your credit card or personal information. For all other kinds of orders, we have implemented a strict policy of destroying any private information we obtain.

We also have a verified SSL certificate which guarantees your security. Please see our privacy policy for more information.

Can I send a Lights.com item as a gift?

Yes, we can ship your gift directly to the recipient. When you checkout, fill out your name and address as the billing address and the recipient's name as the shipping address. The receiver of the gift will only receive a packing slip and will not receive an invoice with the prices. All orders with different shipping and billing address will receive a packing slip without prices.

Do you gift wrap?

Unfortunately, we do not offer gift wrapping at this time.

Do you have a catalog?

Our complete catalog is online-only on our website. We also send updates to our customers via our email newsletter. It's filled with new products, exclusive deals, and home decor inspiration. Sign up in the footer of this page.

Do you offer discounts?

Our products offer everyday value. Since we design, manufacture, and sell directly to you, our products already cost significantly less than what you would pay for an equal quality product at a traditional retailer.

We will occasionally run sales or offer discount coupons. Subscribe to our email newsletter updates, in the footer of this page, to receive an immediate 10% discount and get alerted about future sales. You can also shop our Sale section at any time to save on a limited number of products.

Shipping

Do you offer Free shipping?

Yes! For orders over $99, we offer free shipping to everywhere in 48 contiguous United States (sorry, not Hawaii or Alaska). Please note: we don't refund shipping for returns. If an order received free shipping and a return is requested (not related to a defective product or mistake by us), the cost of the original shipping will be deducted from the refund.

How much does shipping cost?

Shipping is free on orders over $99 as long as you're in one of the 48 contiguous states (all states except Alaska and Hawaii). For all orders under $99, the best value is flat-rate ground shipping. If you want it faster, we also offer Next Day, 2nd Day, and 3 Day Select. Just select your choice on the shopping cart page at checkout, and the price is calculated based on weight and distance. Keep in mind that we can't refund shipping charges on returned items.

When will my order ship?

We love fast shipping. We ship orders Monday- Friday. In most cases, orders received before 4:00 PM ET will ship the same day. Orders after 4:00 PM ET will ship the next business day. Order placed after 4:00 PM ET on Friday will ship Monday. If the product is currently not available or will take longer than normal to ship, the estimated shipment date will be stated on the product page and on your order confirmation. If you would like an update on the status of your package, are on a deadline, or need special consideration and processing, please contact us or call us at 866.490.9358.

How long will it take to get to me?

Once shipped, your order will arrive anywhere between 1 to 7 business days (for in stock items) based on the method of shipment and the shipping location. During checkout, you'll select your choice of shipping method and see an estimate for how soon you can expect the item. Please note, any ground shipping estimates are ONLY estimates, and sometimes weather or other unexpected circumstances can cause delays. For a guaranteed arrival date, choose expedited shipping.

We ship all orders from our warehouse in Commerce, CA. Review the map below for estimated shipping time to your location.

UPS Shipping Estimate Map
What if I need to change the delivery address of an order?

If you need to change the address, you'll need to act fast. We can change it with no additional cost, if you contact us before we ship out your order. We try to get the order out as fast as we can, so get in touch with us right away. If your order is shipping by UPS, changing the shipping address when it's in transit will incur a $14 charge that we can't wave. If your package is being delivered via USPS, we can't change the shipping address once it's in the mail.

Do you ship internationally?

Right now, we only ship to the US and Canada.

Please note: Orders shipping to Canada with UPS will incur customs/brokerage fees. Customs fees are the responsibility of the customer. Refusing the package will result in any incurred customs charges being deducted from the refund.

My package is missing! What do I do?

If your package hasn't arrived within seven days (for flat-rate shipping), give us a call at 866.490.9358 or email cs@lights.com. We'll get back to you as soon as we can with an update.

Returns & Exchanges

What is the best way to contact Lights.com regarding a return or exchange?

The best way to contact us is via email at cs@lights.com or by calling us at 866.490.9358. You can also live chat with us during business hours by clicking here. Via email, we usually respond within one business day, though it might take a little longer to get back to you if it's a holiday or a weekend.

What is your return policy?

We want you to love your purchase, but if you don't, for any reason, returns are easy. With a few exceptions, you can return items within 45 days of purchase. Items marked Sale, Clearance, or Final Sale cannot be returned. Review our full Return Policy here.

Can I get a replacement for my broken/defective item?

Yes! If an item is defective, it can be returned for a replacement or full refund. Review the table below to determine the warranty period for your product, or review our full Warranty Policy. If you have any questions or need more information, feel free to contact us at cs@lights.com or 866.490.9358.

One Year
  • LED Edison Bulbs
  • Ceiling Lights
  • Wall Lights
  • Lamps
90 Days
  • Flameless Candles
  • String Lights
  • Lit Decor
  • Solar
  • Edison Bulbs

Product Info

Where can I find detailed information about the products I'm interested in?

On each product's listing page you can find complete product specifications, including measurements, materials, and even customer reviews. If you have any questions that aren't answered on the product page, please Contact Us, and we'd be happy to help.

Do your electric lights work outside North America?

Most of our products have North American electrical mains and are only warranted in Canada and the USA. However, some of our products have worldwide voltage and work all over the world. Please contact us through our Contact Us page if you need more information.

My new candle isn't turning on. Help!

First, check the batteries in your product. Are they facing the right way? Has the plastic that protects the batteries been removed? If that doesn't solve the problem, it could be that the batteries themselves are duds. Try swapping them with a working battery. Still not fixed? Let us know through our Contact Us page. We'd be happy to help.

Wholesale & Bulk Orders

Do you offer bulk discounts?

We will occasionally be able to accommodate bulk order discounts. Contact us to discuss options.

Do you accept Purchase Orders from Governments and Corporations?

We usually do. Please contact us for more information.

Do you offer wholesale sales or discounts to the design trade?

Yes, we offer some special services to design and hospitality professionals. View our Professional page for more information and to get in touch.