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Customer Support and Sales Hours
Monday-Friday 9AM-6PM EST
Sunday 1PM-7PM EST

Send us a text at: 914-306-8823

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Placing an order

What methods of payment do you accept?

We accept Visa, MasterCard, Discover and American Express. You can also pay with Google Pay or Apple pay on your mobile devices (sorry, only available on Google and Apple mobile devices) . If you'd like to use a check, money order, or wire transfer, please get in touch with us so we can see about making arrangements.

Do you charge sales tax? is required by most states to collect and remit sales tax. We only add sales tax when local laws require it to be added. If your organization is tax-exempt, please let us know and we'll make sure to address it.

Is it safe to use my credit card on your website?

Yes! Your safety and confidence is a priority. When you place an order online through, your personal information and credit card or debit card information are encrypted using the most advanced GoDaddy SHA-2 SSL (secure socket layer) encryption technology available on the market. All your private data is processed by our bank, and we only receive an approval or denial. When you order online, we never receive any of your credit card or personal information. For all other kinds of orders, we have implemented a strict policy of destroying any private information we obtain.

We also have a verified SSL certificate which guarantees your security. Please see our privacy policy for more information.

Can I send a item as a gift?

Yes, we can ship your gift directly to the recipient. When you checkout, fill out your name and address as the billing address and the recipient's name as the shipping address. The receiver of the gift will only receive a packing slip and will not receive an invoice with the prices. All orders with different shipping and billing address will receive a packing slip without prices.

Do you gift wrap?

Unfortunately, we do not offer gift wrapping at this time.

Do you have a catalog?

Our complete catalog is online-only on our website. We also send updates to our customers via our email newsletter. It's filled with new products, exclusive deals, and home decor inspiration. Sign up in the footer of this page.

Do you offer discounts?

Our products offer everyday value. Since we design, manufacture, and sell directly to you, our products already cost significantly less than what you would pay for an equal quality product at a traditional retailer.

We will occasionally run sales or offer discount coupons. Subscribe to our email newsletter updates, in the footer of this page, to receive an immediate 10% discount and get alerted about future sales. You can also shop our Sale section at any time to save on a limited number of products.

Are you getting an error when using Apple Pay at checkout? Specifically under the Ship To section, error in red stating Update Shipping Address.

The shipping address needs to be updated with the first and last name and double check the complete address has been entered properly. This can be done by clicking the button with your Ship to address. Here you can make any edits that are required. If you still have any issue, no worries please reach out to our customer service team and they will try to help.


Do you offer Free shipping?

Yes! For orders over $59, we offer free shipping to everywhere in 48 contiguous United States (sorry, not Hawaii or Alaska). Please note: we don't refund shipping for returns. If an order received free shipping and a return is requested (not related to a defective product or mistake by us), the cost of the original shipping will be deducted from the refund.

How much does shipping cost?

Shipping is free on orders over $59 as long as you're in one of the 48 contiguous states (all states except Alaska and Hawaii). For all orders under $59, the best value is flat-rate ground shipping. If you want it faster, we also offer Next Day, 2nd Day, and 3 Day Select. Just select your choice on the shopping cart page at checkout, and the price is calculated based on weight and distance. Keep in mind that we can't refund shipping charges on returned items.

When will my order ship?

We love fast shipping. We ship orders Monday- Friday. In most cases, orders will ship within 48 hours. Please note that during the busy holiday season, shipment may take an additional day or two due to the quantity of orders being processed. If the product is currently not available or will take longer than normal to ship, the estimated shipment date will be stated on the product page and on your order confirmation. Order placed with expedited shipping will ship same day, if placed before 2pm EST. If you would like an update on the status of your package, are on a deadline, or need special consideration and processing, please contact us or call us at 866.490.9358.

How long will it take to get to me?

Once shipped, your order will arrive anywhere between 1 to 7 business days (for in stock items) based on the method of shipment and the shipping location. During checkout, you'll select your choice of shipping method and see an estimate for how soon you can expect the item.

Ground Shipping:

Please note, any ground shipping estimates are ONLY estimates, and occasionally weather, mechanical, or other unexpected circumstances can cause delays to your delivery.

Expedited Shipping:

For a guaranteed arrival date, choose expedited shipping. Please note the same-day shipping cut-off is 2pm EST. If an order is placed after the cut off, it will be shipped the next business day. However, please note, in the rare event that your delivery is delayed due to severe weather, natural disasters, or any other events outside of our control or that of our carriers, we will be unable to refund your shipping.

Note: Orders placed with 3-Day Service on a Wednesday will be delivered the following Monday. For Friday delivery, please choose 2-Day Shipping.

We ship all orders from our warehouse in Los Angeles, CA. Review the map below for estimated shipping time to your location.

UPS Shipping Estimate Map
What if I need to change the delivery address of an order?

If you need to change the address, you'll need to act fast. We can change it with no additional cost, if you contact us before we ship out your order. We try to get the order out as fast as we can, so get in touch with us right away. If your order is shipping by FedEx, changing the shipping address may result in a small additional fee. If your package is being delivered via USPS, we can't change the shipping address once it's in the mail.

Do you ship internationally?

Right now, we only ship to the US and Canada.

Please note: Orders shipping to Canada with FedEx, UPS, or DHL will incur customs/brokerage fees. Customs fees are the responsibility of the customer. Refusing the package will result in any incurred customs charges being deducted from the refund.

My package is missing! What do I do?

If your package hasn't arrived within seven days (for flat-rate shipping), give us a call at 866.490.9358 or email We'll get back to you as soon as we can with an update.

Returns & Exchanges

What is the best way to contact regarding a return or exchange?

If you have an account with us, you can request a return by following these steps:

  1. Log in to your account
  2. Go to Past Orders and locate the order that contains the product you would like to return
  3. If your order is within the return window, select the checkbox under the "Return" heading, select the quantity you would like to return, the reason why, and submit it.
  4. Our Customer Support team will follow up with you as soon as possible.

You can also begin a return by contacting us at or by calling us at 866.490.9358. You can also live chat with us during business hours by clicking here. Via email, we usually respond within one business day, though it might take a little longer to get back to you if it's a holiday or a weekend.

What is your return policy?

We want you to love your purchase, but if you don't, for any reason, returns are easy. With a few exceptions, you can return items for up to two weeks for Holiday or Decor items, or within 45 days for Home Lighting Fixtures. Return shipping is free from the continental U.S., however non-defective products are subject to a 15% restocking fee. Unfortunately, shipping fees are non-refundable. Review our full Return Policy here.

Can I get a replacement for my broken/defective item?

Yes! If an item is defective, it can be returned for a replacement or full refund. Review the table below to determine the warranty period for your product, or review our full Warranty Policy. If you have any questions or need more information, feel free to contact us at or 866.490.9358.

One Year
  • LED Edison Bulbs
  • Ceiling Lights
  • Wall Lights
  • Lamps
90 Days
  • Flameless Candles
  • String Lights
  • Lit Decor
  • Solar
  • Edison Bulbs
What is your return policy?

Please note: During the busy holiday season, due to the volume of orders and returns being processed, it may take up to 30 days to process your return and refund. We will work as quickly as possible and appreciate your understanding.

Product Info

Where can I find detailed information about the products I'm interested in?

On each product's listing page you can find complete product specifications, including measurements, materials, and even customer reviews. If you have any questions that aren't answered on the product page, please Contact Us, and we'd be happy to help.

Do your electric lights work outside North America?

Most of our products have North American electrical mains and are only warranted in Canada and the USA. However, some of our products have worldwide voltage and work all over the world. Please contact us through our Contact Us page if you need more information.

My new candle isn't turning on. Help!

First, check the batteries in your product. Are they facing the right way? Has the plastic that protects the batteries been removed? If that doesn't solve the problem, it could be that the batteries themselves are duds. Try swapping them with a working battery. Still not fixed? Let us know through our Contact Us page. We'd be happy to help.

Wholesale, Bulk Orders and Outlet Shop

Do you offer bulk discounts?

We will occasionally be able to accommodate bulk order discounts. Contact us to discuss options.

Do you accept Purchase Orders from Governments and Corporations?

We usually do. Please contact us for more information.

Do you offer wholesale sales or discounts to the design trade?

Yes, we have a To The Trade program that offers special benefits for industry professionals. To see if you qualify and to apply, click here.

What kind of items are included in your Outlet Shop?

Items in the outlet section include products that are out of season, closeout items, and open box items. All products offered in the Outlet section come with the manufacturer warranty.

What are Open Box Products? Are they “used”?

Open Box products are items that are new, but have been purchased and returned after a customer has changed their mind. Only items that have been confirmed to be unused and in new condition are sold as Open Box. All items are fully inspected and repacked by our professional product specialists at our warehouse. Selection of open box products is limited and changes every day.

What is the Return Policy for Items in the Outlet?

All items offered in the Outlet shop are deeply discounted, because of this they are all Final Sale and can’t be returned for refund, credit, or exchange. While they are not eligible to be returned, we stand by all our products and all items on the site, including items labeled Open Box, Clearance, Sale, and Closeout. All items come with manufacturer warranty that you can read about here.


What does it mean to pre-order?

A popular or highly-anticipated new item will often be placed on "pre-order" a few months before it is expected to arrive. This means you can purchase the item ahead of time, placing you among the first in line to receive it and helping you to avoid the possibility of the item selling out.

When will I receive my pre-ordered item?

To give you an idea of when you can expect your item, we list an estimated ship date on the product page. This date refers to the day on which the item will ship from our warehouse to you. Please keep in mind, that this date is an estimation. Due to the nature of overseas shipping, your item may arrive before or after the scheduled date, and in rare instances, the arrival can be postponed 2-4 weeks. If there is any change in schedule greater than five days, we will send an email to notify you.

Is it possible to return my item?

Yes! If you would like to cancel your order, we will fully refund you for both the cost of the item and the cost of shipping. If you would like to return it once you have received it, you can do that as well. Read more about our return policy here