Thank you for shopping at Lights.com! We want you to be happy with your purchase and your experience shopping with us. Whether you've already purchased, or are just browsing, we want to outline our return policies so you know what you can expect from us.
Returning or Exchanging a Damaged, Defective, or Incorrect Item
If you received an item that was delivered damaged or defective, or received an incorrect item, we're sorry to hear that! Please read through the following.
- We encourage you to inspect your items immediately upon arrival. For packages damaged during shipping, we recommend taking photos and refusing delivery. If the damage is noticed after delivery, most shipping companies allow only 2 business days to make a claim for the damage.
- Without exception, items confirmed defective can be returned for a refund within 45 days. Replacements for defective items are available for either 3 months or 1 year (determined by item category). If a replacement item is not available, we may replace your item with a comparable one, at our discretion.
- If you receive an item that is not what you purchased, please let us know, and we will replace it with the correct item at no additional cost to you.
- If you have any questions about or issues using your items, go ahead and give us a call.
- To request a return, refund or exchange, please contact our Customer Support Team at email@example.com, via Live Chat, or 1-866-490-9358 -Monday through Thursday 9am-6pm and Friday 9am-5pm ET. You may also request a return from the Past Orders area of your account page, once signed in.
Returning or Exchanging a Non-Defective Item
We get it, sometimes you change your mind. If you've purchased from us and decided you no longer want or like one or more of the items, please read the following.
If you're not completely satisfied with your purchase, most items can be returned for a full refund of the item's purchase price, up to 45 days after receiving.
- No refund will be granted for product which has been used, installed, or tampered with in any way which compromises our ability to remarket or resell the product. Lights.com maintains full discretion in decisions regarding a product's fitness for return.
- Each item will be inspected upon return. Items that are not in new condition may be subject to a restocking fee of up to 25% (which percentage is taken from the final purchase price less any shipping or handling charges) or, in extreme cases, refused based on the condition of the item.
- If an item is refused, you will NOT be issued a refund. You will have 14 days to alert us whether you would like us to return the item to you, at your expense, or to dispose of the item for you.
- Unfortunately, shipping fees are non-refundable. If the original purchase was made under a "Free Shipping" promotion, the original delivery shipping cost will be deducted from any refund that is issued to you.
- Items labeled as "Sale", "Clearance", or "Final Sale" are considered final and cannot be returned.
- To request a return, refund or exchange, please contact our Customer Support Team at firstname.lastname@example.org, via Live Chat, or at 1-866-490-9358 - Monday through Thursday 9am-6pm and Friday 9am-5pm ET. You may also request a return from the Past Orders area of your account page, once signed in.