We want you to love your purchase! If any item does not meet your expectations, you can return it to us in its original and unused condition with an RMA within 30 days of your order for a full refund.
Please note that shipping fees are non-refundable. On orders that received free shipping, the shipping cost will be deducted from your refund.
The customer is responsible for all shipping costs related to returning an item.
If your item appears to be defective, please call our Customer Service department at: 866-490-9358 and we’ll be happy to assist you in troubleshooting the product. We may be able to resolve the issue without you having to go through the returns process.
Defective items can be returned within 60 days of your order -- for a full refund or replacement.
All returns are required to go through our Returns Management System and have an associated RMA (Return Merchandise Authorization). To create an RMA, log into your account and select ‘create a return request’.
If you checked out ‘as a guest’, please call our Customer Service department at: 866-490-9358 and we’ll be happy to help you create an RMA and email it to you.
Ship the item, along with the generated RMA to the address on the RMA.
For your protection, we recommend you use a delivery service that provides tracking capabilities.
To qualify for a refund, all items must be returned in their original saleable condition; including the original packaging, documentation, and accessories.
Items marked as outlet or final sale cannot be returned.
Seasonal items with holiday motifs, such as Christmas trees, Santa Claus and such, are not eligible for return after the holiday.
We work hard to process returns as quickly as possible. Please allow up to 5 business days after we receive the items before receiving your credit.