We want you to love your purchase! If any item does not meet your expectations, you can return it to us with an RMA number in its original and unused condition within 30 days of your order for a refund (less any shipping or restocking fees). Please note that shipping fees are non-refundable. Exceptions: the following items cannot be returned: outlet and final sale, customized, seasonal (Halloween, Christmas, etc.), bulk and oversized lighting fixtures.
If you would like to return an item, log into your account and create a return request. All returns are required to go through the returns management system and have an associated RMA number. Ship the original and unused item, along with a copy of your RMA receipt to the address on the RMA. We are not responsible for items returned to any other address.
For your protection, we recommend you use FedEx, UPS, the US Postal Service or any other delivery service with delivery and tracking capabilities. The customer is responsible for all shipping and packaging costs related to returning an item. We are not responsible for lost or misdirected returns. We cannot accept returns COD. Items received after 30 days will not be accepted for return.
To qualify for a refund, all items must be returned in its original condition, including the original packaging, containers, documentation, warranty cards, manuals, and/or accessories. Please do not mark or deface original manufacturer packaging in any manner. We will not accept returns if the item and its packaging is not in its original condition and will return such items to you at your cost.
We work hard to process returns as quickly as possible. Please allow up to 5 business days after we receive the items before receiving your credit.
Shipping and Restocking Fees
On orders that received free shipping, returns will incur a 10% restocking fee.
Most lighting fixtures, such as those found under our Ceiling Lights, Table and Floor Lamps, and Wall categories that are non stock items shipped directly from the Manufacturer, are subject to a 25% restocking fee.
The following items cannot be returned: outlet and final sale, customized, seasonal (Halloween, Christmas, etc.), bulk and oversized lighting fixtures.
Outlet and Final Sale: Items marked as outlet or final sale cannot be returned
Customized: Any customized product, such as candle shells or light fixtures with custom heights, widths, lengths or diameters cannot be returned. Please check your order carefully for customized items.
Seasonal (Halloween, Christmas, etc.): Seasonal items with holiday motifs, such as Jack-o’-lantern Christmas tree, Santa Claus and such, are not eligible for return.
Bulk: Bulk purchases, meaning the same item in quantities of 6 or more, cannot be returned. Please purchase one sample or contact us for additional product information before purchasing in bulk.
Oversized Lighting Fixtures: Light fixtures shipped by Freight are not eligible for return.