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Q & A
- I want to put this light on a timer to come in the evening for a few hours. Will it remember the last setting I leave it on or will it default to a certain setting each time?The Platinum Uovo Color Changing Mood Light can only be controlled with the remote control and the settings will reset with each use.
- Manufacturer's Model: LC003079 I read the letter previously posted and despite 'also pulling' the plastic strip out; neither of my remotes seem to work either. Maybe the batteries inserted in China are dead?? I have tried seating again and again. Please help.If you give us your order number we'd be happy to have some new batteries sent to you immediately.
- I just received mine. The light itself rattles, as if something is loose inside it.The instructions that come with it are incredibly useless, and they mention NOT to open or dismantle the light. So I can't see what's inside rattling around. When plugged in, the light works! Very bright. The remote however is not responding. I did pull the plastic tab from the remote which in my experience, activates the device. Please help!Please send us an email at cs@lightscom with your order number and a brief explanation of the issue and we'd be happy to help you resolve any problems with your purchase immediately.
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